99cuci Privacy Policy — How We Protect the Personal Data of Malaysian Users
Your privacy is our priority. This document explains in detail how 99cuci collects, uses, stores, and protects your personal information when you use our platform.
Information We Collect from You
When you register or use the 99cuci platform, we collect the following categories of information to ensure our services run smoothly and securely:
- Full name as stated on your identification document
- Email address used during registration
- Registered mobile phone number
- Date of birth for age verification (18 years and above)
- Passwords stored in encrypted form
- Device type (Android, iOS, desktop)
- Operating system and browser version
- IP address when accessing the platform
- Session log data including login and logout times
- Device language and timezone settings
- Records of deposit and withdrawal transactions in MYR (RM)
- Payment methods used (FPX, TNG eWallet)
- Transaction reference numbers from financial institutions
- Transaction history for compliance and internal audit purposes
- Games played and session duration
- Betting and transaction history within the platform
- Pages visited and navigation patterns
- Feedback submitted to the support team
Why We Need This Information
99cuci uses collected information solely for legitimate and controlled platform operational purposes. The key reasons we use your data are as follows:
- Account management: Verifying your identity, processing registration, and managing your login securely.
- Payment processing: Processing deposits and withdrawals in MYR (RM) via approved local payment methods.
- Platform security: Detecting suspicious activity, preventing fraud, and maintaining platform integrity.
- Legal compliance: Meeting applicable legal compliance requirements, including Malaysia's Personal Data Protection Act 2010 (PDPA).
- Service improvement: Analysing usage patterns to improve the overall user experience.
- Service communications: Sending you notifications related to your account, transactions, or important policy changes.
We do not use your data for third-party marketing without your explicit consent. Your information is not sold to any external party.
99cuci processes personal data on the basis of contractual necessity (to fulfil our service agreement), legitimate interests (for security and compliance), and user consent where applicable. Users have the right to withdraw their consent at any time by contacting us at [email protected].
Use of Cookies and Tracking Technologies
The 99cuci platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login sessions, language preferences, and security. These cookies cannot be disabled as they are essential to the platform's operation.
- Performance Cookies: Collecting information on how users interact with the platform — most visited pages and error messages encountered. This data is used to improve platform performance.
- Functional Cookies: Allows the platform to remember your preferences such as username, language, and time zone to deliver a more personalised experience.
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the 99cuci platform properly.
To manage or delete cookies, access your browser settings. Each browser handles cookie controls slightly differently — refer to your browser's documentation for detailed instructions.
Please note that clearing all cookies may require you to log in to your 99cuci account again.
Data Storage and the Security Measures We Take
Your data is stored on secure servers with strict access controls. We retain personal data for as long as necessary to fulfil the stated purposes or as required under Malaysian law. Account data that has been inactive for 12 months or more may be deleted in accordance with our internal procedures.
All communications between your device and the 99cuci platform are protected with SSL/TLS encryption. Passwords are stored as unreadable hashes. Financial information is processed through channels that meet industry security standards.
Only authorised personnel have access to users' personal data, and only when necessary for legitimate operational purposes. All access is logged and continuously monitored to detect any unauthorised use.
While we take reasonable steps to protect your data, no system can guarantee absolute security. In the event of any security incident affecting user data, we will notify affected users within the timeframe required by law.
Your Rights as a User and How to Contact Us
User Rights under This Policy
As a 99cuci platform user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You may request that we correct any information that is inaccurate or incomplete.
- Right to Erasure: In certain circumstances, you may request that we delete your personal data, subject to legal and compliance requirements.
- Right to Object: You may object to the processing of your data for specific purposes such as direct marketing.
- Right to Data Portability: You may request a copy of your data in a machine-readable format.
To exercise any of these rights, please contact our team. We will process your request within 30 business days of receipt.
Sharing Data with Third Parties and Policy Updates
99cuci does not sell or rent users' personal data to any third party for commercial purposes. We may share necessary information with:
- Approved payment processors (FPX, TNG) for transaction purposes only;
- Malaysian regulatory authorities where required by law;
- Technical service providers that support platform operations, subject to strict confidentiality agreements.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The date of the most recent update appears at the top of this document. We encourage you to review this page periodically.
For any privacy-related enquiries, contact us at [email protected] or visit FAQ for further information. If you have a complaint about how we handle your data, you also have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC).
Have a Privacy-Related Query?
Reach the 99cuci support team at [email protected] or visit our FAQ page for answers to common questions about privacy, your account, and data security.